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Tiêu chuẩn VTOS Nghiệp vụ Nhà hàng

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Tiêu chuẩn VTOS Nghiệp vụ Lễ tân

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Tiêu chuẩn VTOS Nghiệp vụ Buồng

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CSACA026 - Provide Customer Service (DIP)

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CSACA026 - Activity of Provide Customer Service (DIP)

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CSACA027 – Deal with Conflict Situations (DIP)

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CSACA027 - Activity of Deal with Conflict Situations (DIP)

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CSADIP029 - Manage Customer Service (DIP)

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CSADIP029 - Activity of Manage Customer Service (DIP)

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CSADIP027 - Leading and Managing Staff (DIP)

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CSADIP027 - Activity of Leading and Managing Staff (DIP)

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CSADIP028 - Manage a Diverse Workforce (DIP)

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CSADIP028 - Activity of Manage a Diverse Workforce (DIP)

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CSADIP030 - Monitor Day to Day Operations (DIP)

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CSADIP030 - Activity of Monitor Day to Day Operations (DIP)

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CSADIP032 - Understanding Business Law (DIP)

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CSADIP032 - Activity of Understanding Business Law (DIP)

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CSADIP033 - Build and Maintain Business Relationships (DIP)

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CSADIP033 - Activity of Build and Maintain Business Relationships (DIP)

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CSADIP035 - Budget Preparation (DIP)

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CSADIP035 - Activity of Budget Preparation (DIP)

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CSADIP036 - Manage Finance within a Budget (DIP)

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CSADIP036 - Activity of Manage Finances within a Budget (DIP)

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CSADIP026 - Developing and Implementing Business Plans (DIP)

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CSADIP026 - Activity of Developing and Implementing Business Plans (DIP)

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CSAOHS026 - Implement an Occupational Health and Safety Plan (DIP)

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CSAOHS026 - Activity of Implement an Occupational Health and Safety Plan (DIP)